Terms of service

Terms and Conditions

1. Scope and seller

These Terms and Conditions apply to orders placed through the ABEONIC online store. The seller and contracting party is ABEONIC UG (haftungsbeschränkt), Kolonnenstr. 8, 10827 Berlin, Germany, email: customerservice@abeonic.com.

We sell to consumers and businesses. A consumer is an individual who enters into a transaction mainly for private purposes. A business customer is a person or entity acting in the course of a trade, business or independent profession.

2. Ordering and formation of the contract

Products displayed in the store are not a binding offer. You may add items to your cart without obligation and review and correct your details during checkout before placing your order. By clicking the button that places an order with an obligation to pay, you submit a binding offer to buy the items in your cart. The sales contract is formed when we accept your order by sending you an order confirmation by email.

You will receive your order details by email. We store the contract information to the extent required by law, but we do not provide a separate means to retrieve the full contract text directly from the store after purchase. You can access and save these Terms and Conditions in the store before ordering.

Contracts can be concluded in German or English.

3. Prescription lens inserts and customer details

Prescription lens inserts are made using the values you enter when ordering. Please check the details for your right and left eye before placing your order. If you notice an error after ordering, contact us promptly at customerservice@abeonic.com. We will check whether a change is still possible before production begins. This does not affect your statutory rights if an item is defective or does not match your order.

4. Prices, payment and import charges

Prices are shown in the currency displayed in the store. The total price is shown at checkout before you place your order. It includes applicable taxes and any shipping charges shown there. The available payment methods and their conditions are displayed at checkout.

We do not charge for shipping lens inserts to the delivery countries offered at checkout. Any shipping charges for other products are shown before you place your order.

Lens inserts may be shipped directly by a manufacturing and shipping partner engaged by us. We cover any import VAT or equivalent import tax, customs duties and customs clearance fees arising from the import of those lens inserts. If a carrier nevertheless asks you to pay such a charge, please contact us at customerservice@abeonic.com. You should not incur any additional cost for these charges.

5. Delivery

We dispatch VR accessories from Germany. Lens inserts may be shipped directly to you by a manufacturing and shipping partner engaged by us. ABEONIC UG (haftungsbeschränkt) remains your seller and contact for your order and statutory rights in either case.

We deliver to the countries available for the relevant product at checkout. We state the applicable delivery time in the store before you order. Items dispatched from different locations may arrive in separate parcels at no additional shipping cost. If no delivery time is stated, delivery to consumers will take place no later than 30 days after the contract is formed.

For deliveries to consumers, we bear the risk of loss or damage in transit until the goods are handed to you or a person you have authorised to receive them.

6. Consumer right of withdrawal

Consumers have a right of withdrawal for goods where no statutory exception applies. Our separate Withdrawal Policy explains the time limit, how to exercise this right and its consequences.

Under section 312g(2)(1) of the German Civil Code (BGB), there is no statutory right of withdrawal for lens inserts that are not prefabricated and are individually made for you on the basis of your prescription values. This exception applies only where its legal requirements are actually met. Plano lens inserts without an individual prescription and other standard products do not fall within this exception merely because you choose a headset model. Where an order contains several items, the right of withdrawal is assessed for each item separately.

The absence of a right of withdrawal does not affect your statutory rights concerning defective goods.

7. Retention of title

The goods remain our property until paid for in full.

8. Defects and liability

Your statutory rights concerning defective goods apply. If you have a question or complaint, contact us at customerservice@abeonic.com. Your claims concerning lens inserts dispatched directly by our manufacturing and shipping partner are also against us as the seller. Our liability is governed by applicable law.

9. Governing law

German law applies. If you are a consumer habitually resident in another country, this choice of law does not deprive you of the protection of mandatory provisions that would apply under the law of that country in the absence of a choice of law.